Home > Customer Service
Participant Workbook
Facilitator Guide
eLearning
Blended Learning
Preview
Sort By:
Dealing with Difficult Customer Situations eLearning
Dealing with Difficult Customer Situations eLearning

Commercial Price: (Members Only)

Dealing with Difficult Customer Situations compliments the classroom program Winning Through Customer Service. CSR's will learn a proven process for dealing with difficult customers .
Delivering Customer Focused Service eLearning
Delivering Customer Focused Service eLearning

Commercial Price: (Members Only)

Delivering Customer Focused Service compliments the classroom program Winning Through Customer Service. CSR's will understand their role as a professional, identify essential communication skills and be presented with a four-step customer service process.
STAR Service Blended
STAR Service Blended

Commercial Price: (Members Only)

Star Service is a powerful half-day course designed to help Customer Service Representatives improve customer experiences.
STAR Service eLearning
STAR Service eLearning

Commercial Price: (Members Only)

Star Service is a powerful half-day course designed to help Customer Service Representatives improve customer experiences.
STAR Service Facilitator Guide
STAR Service Facilitator Guide

Commercial Price: (Members Only)

Star Service is a powerful half-day course designed to help Customer Service Representatives improve customer experiences.
STAR Service Participant Workbook
STAR Service Participant Workbook

Commercial Price: (Members Only)

Star Service is a powerful half-day course designed to help Customer Service Representatives improve customer experiences.
STAR Service Preview
STAR Service Preview

Commercial Price: (Members Only)

Star Service is a powerful half-day course designed to help Customer Service Representatives improve customer experiences.
Winning Through Customer Service Blended
Winning Through Customer Service Blended

Commercial Price: (Members Only)

Winning Through Customer Service teaches employees the skills, behaviors and attitudes that have the greatest influence on understanding the customer and how to use them to provide solutions.
Winning Through Customer Service Facilitator Guide
Winning Through Customer Service Facilitator Guide

Commercial Price: (Members Only)

Winning Through Customer Service teaches employees the skills, behaviors and attitudes that have the greatest influence on understanding the customer and how to use them to provide solutions.
Winning Through Customer Service Participant Workbook
Winning Through Customer Service Participant Workbook

Commercial Price: (Members Only)

Winning Through Customer Service teaches employees the skills, behaviors and attitudes that have the greatest influence on understanding the customer and how to use them to provide solutions.
Winning Through Customer Service Preview
Winning Through Customer Service Preview

Commercial Price: (Members Only)

Winning Through Customer Service teaches employees the skills, behaviors and attitudes that have the greatest influence on understanding the customer and how to use them to provide solutions.