Processing & Fulfillment

The Vital Learning order processing and fulfillment center will process your order quickly, efficiently and accurately. Prior to placing an order it is important to consider the total number of days an order will take to be processed and fulfilled.

The processing time for Vital Learning products varies if the item(s) ordered are: in-stock inventory items, print-on-demand items, or customized items. Please see below for more information:

In-Stock Inventory Items

If your order contains only in-stock inventory items, your order will be processed, fulfilled, and shipped the same day (if order placed before 2:00p.m. Central Time) and shipped the next business day (if order placed after 2:00p.m. Central Time). The following titles are in-stock inventory items:

  • Coaching Job Skills
  • Communicating Up
  • Customer Oriented Selling
  • Delegating
  • Developing Performance Goals and Standards
  • Effective Discipline
  • Essential Skills of Communicating
  • Essential Skills of Leadership
  • Improving Work Habits
  • Managing Complaints
  • Providing Performance Feedback
  • Resolving Conflicts
  • Supporting Change

Please keep in mind that if you are placing a large order, we may not have enough in inventory to fulfill the order. If your order is under-stock, we will contact you.

Print-On-Demand Items

If your order contains a print-on-demand item, your order will be processed, fulfilled, and shipped in 3 business days. The following titles are print-on-demand:

  • All Past Versions of the Leadership Essential Skills series courses
  • All Spanish Leadership titles
  • Achieving Communication Effectiveness
  • Developing and Coaching Others – Team Leader Version
  • Developing and Coaching Others – Senior Manager Version
  • Hiring Winning Talent
  • Leading Successful Projects
  • Motivating Team Members
  • Number Skills
  • Professionalism in the Office
  • Proofamatics
  • Retaining Winning Talent
  • Solving Workplace Problems
  • STAR Service
  • Winning Through Customer Service

Customized Items

If you are ordering custom material (such as participant workbooks with custom covers), then additional time is needed to prep the custom artwork, send proofs of the item, and custom print the order. If you are ordering customized items, please allow extra time (and contact Vital Learning in advance if you are on a tight deadline).

Custom orders will be printed and shipped within 7 business days after the order is placed. An illustrative timetable for processing and fulfilling a custom cover order is:

  • 1-day to create a PDF proof of cover (after placing the order, Vital Learning will send you a PDF proof of the custom cover for your approval)
  • 1-day for Affiliate approval (please approve within 24 hours of receiving proof)
  • 5-days for printing custom workbooks (once approved, will start printing the workbooks)

After you place your custom order, Vital Learning will provide you will an approximate timetable for how long your custom order will take to prep and print.

* Please Note: If you place an order with several different items (i.e. in-stock inventory items + print-on-demand items + customized items) the whole order will be processed and fulfilled as one order or according to the slowest processing and fulfillment time. If you and your client require different arrangements, please contact us.